Category Services

In line with ITIL®, we will define, analyse, plan, measure and improve all aspects of the availability of IT services.

We deliver end-to-end Service Management capability, improving overall business productivity and enhancing customer experience.

In line with ITIL®, we will bridge the gap between project delivery, ongoing operations and users. Providing release and deployment management processes.

In line with ITIL®, we will record and verify the physical devices and relationships between them. Including the Configuration Mode (CM), Configuration Items (CI) and Configuration Management System (CMS / CMDB).

In line with ITIL®, we will increase the success rate of implementing changes by assessing and planning modifications with affected business units. Minimising the risk of change to the infrastructure, applications, products and business services.

As defined by ISO/IEC 20000:2018, a problem is a cause of one or more actual or potential incidents.

As defined by ISO/IEC 20000:2018 an incident is an unplanned interruption to a service, a reduction in the quality of a service or an event that has not yet impacted the service to the customer or user.

Our Service Desk enables users to request help and receive IT and Business support services. Facilitating the communication between other service management services and the user community.

We provide 24x7 Service Support and Service Delivery. Our support service leverages professionally qualified practitioners such as ITIL v3 (single supplier), SIAM (multi-supplier) and ITIL v4 (DevOps and Agile).