Support Services (Live)

We provide 24×7 Service Support and Service Delivery. Our support service leverages professionally qualified practitioners such as ITIL v3 (single supplier), SIAM (multi-supplier) and ITIL v4 (DevOps and Agile).
Supporting and maintaining enterprise applications and end-user computing (e.g., using Microsoft autopilot) through to code-level support (e.g., bug-fixing).
Features:
  • Iteration via cycles of insight, development, live release and monitoring
  • Ensuring impact of ongoing changes are considered across the service
  • Continuous user research and service iteration
  • Continuous accessibility testing
  • Insight gathering, including analysis of real-life usage data
  • Performance tracking against service KPIs
  • Hardening live services and improving performance and security resilience
  • Service desk, including three Tiers of technical support
  • Ongoing support documentation, and iterative improvement of documentation
  • Strategic road mapping, informed by user research and live data
 
Benefits:
  • Ensure services meet business objectives via strategic product roadmap
  • Continuously evolving services to meet user needs based on data
  • Ensure high performance and availability of service
  • Ensure service is well supported by online and offline processes
  • Control total cost ownership and ROI with plan for Live

We deliver services and solutions by applying our Digital, Data, Technology and Cyber capabilities.

Categories

Support Services (Live)

Fill out the form below, and we will be in touch shortly.
Contact Information
Business Information
Service Information