Support Services (Live)
We provide 24×7 Service Support and Service Delivery. Our support service leverages professionally qualified practitioners such as ITIL v3 (single supplier), SIAM (multi-supplier) and ITIL v4 (DevOps and Agile).
Supporting and maintaining enterprise applications and end-user computing (e.g., using Microsoft autopilot) through to code-level support (e.g., bug-fixing).
Features:
- Iteration via cycles of insight, development, live release and monitoring
- Ensuring impact of ongoing changes are considered across the service
- Continuous user research and service iteration
- Continuous accessibility testing
- Insight gathering, including analysis of real-life usage data
- Performance tracking against service KPIs
- Hardening live services and improving performance and security resilience
- Service desk, including three Tiers of technical support
- Ongoing support documentation, and iterative improvement of documentation
- Strategic road mapping, informed by user research and live data
Benefits:
- Ensure services meet business objectives via strategic product roadmap
- Continuously evolving services to meet user needs based on data
- Ensure high performance and availability of service
- Ensure service is well supported by online and offline processes
- Control total cost ownership and ROI with plan for Live
We deliver services and solutions by applying our Digital, Data, Technology and Cyber capabilities.
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