Service Management Services

We deliver end-to-end Service Management capability, improving overall business productivity and enhancing customer experience.
Leveraging Industry frameworks and methods (e.g. ITIL, SIAM and COBIT) and leading technology platforms to deliver an integrated service, sharing data, analytics with robust and optimised service workflows to delivery customer outcomes following service transition.
Features:
  • Service Operations (processes, practices, organisation, including Service Management)
  • ITIL4 compliant (guiding principles, governance, practices, continual improvement)
  • Service Management thought leadership to manage/oversee the overall operation
  • Operational hours agreed and fully supported
  • Service Level Management: SLA/KPI management of Cloud services
  • Incident management; including Major Incident Management investigation and service restoration
  • Service Request / Catalogue: request fulfilment and self-service capabilities
  • Problem Management, Root Cause Analysis, and Known Error Management
  • Change Management, SACM, Release, Deployment Management, Service Validation Continual Service Improvement (service improvement, effectiveness, efficiency, cost-effectiveness)
Benefits:
  • Proven experience within Service Operations and Service Management environments
  • Independent, pragmatic, and proven transformation approach for Service Management
  • Standardised and repeatable processes, procedures, and service level agreements
  • Methods’ service accountability to deliver faster, better, more effective services
  • Delivery of best practice ITSM policies, processes, and procedures
  • Provides independent assessment of risks/ issues, and improved controls
  • Effective and efficient Service Management Operations, supporting increased productivity
  • Enabling increased service value for Service Management services
  • Improved service performance with excellent end user experience Improved alignment to your support strategy

We deliver services and solutions by applying our Digital, Data, Technology and Cyber capabilities.

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Service Management Services

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