Problem

As defined by ISO/IEC 20000:2018, a problem is a cause of one or more actual or potential incidents.
In line with ITIL®, we will reduce the likelihood and impact of incidents. Identifying actual and potential causes of incidents and managing workarounds and known errors. Focussing on the future, detecting and controlling problems. Root cause – not speed – is the emphasis.
Features: 
  • Problem Management based on ITIL methodology and processes
  • Integration and Problem Management using agile and waterfall methodologies
  • Experienced practitioners who can deliver Problem Management alongside your team
  • Client support with designing and integrating multiple suppliers
  • Build appropriate Problem Management capabilities throughout the organisation
  • Transformation, change, and Problem Management control within cloud technology environments
  • Provide delivery assurance to improve Problem Management deployment
  • Service improvement and turnaround of IT, Digital and Cloud services
  • ITIL service management and provision for process maturity assessment
  • Continuous service improvement
Benefits:
  • Provision of expertise on how to build Problem Management capabilities
  • Skills embedded rapidly into the client organisation
  • Quick realisation of cost reduction and efficiency improvements
  • Ability to design methodology to best suit environment
  • Effective client team development via knowledge management/skills transfer
  • Improved process control and maturity as part of Problem Management
  • Accurate understanding of project status
  • Accurate understanding of SIAM methodology and approach as applicable
  • Enhanced business performance and organisational success
  • Ability to operate in fully controlled project environments

We deliver services and solutions by applying our Digital, Data, Technology and Cyber capabilities.

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Problem

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