Availability
In line with ITIL®, we will define, analyse, plan, measure and improve all aspects of the availability of IT services.
This means designing the processes, procedures and technical features required to fulfil the agreed availability levels. Making sure that all availability, resilience and recovery mechanisms are subject to regular testing. Including comparing achieved vs. agreed availability and the identification of areas where availability must be improved.
Features:
- Availability Management design based on ITIL methodology and processes
- Availability Management using agile and waterfall methodologies
- Experienced practitioners that can deliver Availability Management alongside your team
- Client support with designing and integrating multiple suppliers
- Build appropriate Availability Management capabilities throughout the organisation
- Transformation, change management and control within Availability Management environments
- Provide delivery assurance to improve Availability Management performance
- Provide policy and detailed planning capabilities into working practices
- Continual improvement as part of Availability Management
- Service improvement and turnaround of IT, Digital and Cloud services
Benefits:
- Availability Management skills embedded rapidly into the client organisation
- Provides expertise on how to build Availability Management capabilities
- Quickly realised cost reduction and efficiency improvements
- Ability to design Availability Management methodology to best suit environment
- Effective client team development via knowledge management
- Improved Availability Management process control and maturity
- Accurate understanding of Availability Management practice status
- Accurate understanding of Availability Management methodology and approach
- Enhanced business performance and organisational success
- Ability to operate in fully controlled project environments
We deliver services and solutions by applying our Digital, Data, Technology and Cyber capabilities.
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