Incident

As defined by ISO/IEC 20000:2018 an incident is an unplanned interruption to a service, a reduction in the quality of a service or an event that has not yet impacted the service to the customer or user.
We aim to minimise the impact of incidents by rapidly restoring normal service operations or by providing an acceptable workaround as quickly as possible.
Features:
  • Assessment of incident management posture and support with remediation requirements
  • Focussed or full organisational assessments available
  • Support with establishment of incident management assurance Strategy
  • Incident Response Policies, Standards and Plans
  • Business Continuity and Disaster Recovery Plans
  • Assignment of incident roles and responsibilities
  • Incident Response Procedures
  • Incident Communication Plans
  • Incident response exercises and testing to measure effectiveness
  • Incident Exercises and Testing
Benefits:
  • Access to trusted specialists with proven Incident Management experience
  • Service can be tailored to meet your specific requirements
  • Reduce exposure from disruption and minimise reputational impact
  • Expert input into incident management strategies
  • Protection of organisational and customer information
  • Effective knowledge transfer to your organisation
  • Establishes a formalised Incident Response, Investigation and Recovery procedure
  • Improves Incident response and investigation effectiveness
  • No conflict of interest with other duties in your organisation
  • Protection of organisational and customer information

We deliver services and solutions by applying our Digital, Data, Technology and Cyber capabilities.

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Incident

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