Configuration
In line with ITIL®, we will record and verify the physical devices and relationships between them. Including the Configuration Mode (CM), Configuration Items (CI) and Configuration Management System (CMS / CMDB).
Our Service Asset and Configuration Management approach means that we can effectively assess planned changes and quickly identify root causes, solutions and workarounds in support of an incident or problem.
Features:
- Service Configuration Management design based on ITIL methodology and processes
- Integration and configuration management using agile and waterfall methodologies
- Experienced practitioners can deliver service configuration management alongside your team
- Client support with designing and integrating multiple suppliers
- Build appropriate service configuration management capabilities throughout the organisation
- Transformation, change management and control within service configuration management environments
- Provide delivery assurance to improve service configuration management performance
- Provide status accounting, verification and audit capabilities into working practices
- Continual improvement as part of service configuration management
- Service improvement and turnaround of IT, Digital and Cloud services
Benefits:
- Service Configuration Management skills embedded rapidly into the client organisation
- Provides expertise on how to build Service Configuration Management capabilities
- Quickly realised cost reduction and efficiency improvements
- Ability to design methodology to best suit environment
- Effective client team development via knowledge management
- Improved Service Configuration Management process control and maturity
- Accurate understanding of Service Configuration Management practice status
- Accurate understanding of Service Configuration Management methodology and approach
- Enhanced business performance and organisational success
- Ability to operate in fully controlled project environments
We deliver services and solutions by applying our Digital, Data, Technology and Cyber capabilities.
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