Availability
In line with ITIL®, we will define, analyse, plan, measure and improve all aspects of the availability of IT services.
Service Management Services
We deliver end-to-end Service Management capability, improving overall business productivity and enhancing customer experience.
Release
In line with ITIL®, we will bridge the gap between project delivery, ongoing operations and users. Providing release and deployment management processes.
Configuration
In line with ITIL®, we will record and verify the physical devices and relationships between them. Including the Configuration Mode (CM), Configuration Items (CI) and Configuration Management System (CMS / CMDB).
Change
In line with ITIL®, we will increase the success rate of implementing changes by assessing and planning modifications with affected business units. Minimising the risk of change to the infrastructure, applications, products and business services.
Problem
As defined by ISO/IEC 20000:2018, a problem is a cause of one or more actual or potential incidents.