Incident
As defined by ISO/IEC 20000:2018 an incident is an unplanned interruption to a service, a reduction in the quality of a service or an event that has not yet impacted the service to the customer or user.
Service Desk Services
Our Service Desk enables users to request help and receive IT and Business support services. Facilitating the communication between other service management services and the user community.
Support Services (Live)
We provide 24x7 Service Support and Service Delivery. Our support service leverages professionally qualified practitioners such as ITIL v3 (single supplier), SIAM (multi-supplier) and ITIL v4 (DevOps and Agile).
Accessibility
We have toolkits to enhance accessibility for protected characteristics (e.g., visual impairment) or for those that are not digitally confident).
Prototyping
Prototyping reduces the risk of misunderstanding and is a powerful user engagement tool. We can start from paper-based sketches through to high-res clickable wireframes.
Content Design
We make things easier for people to understand and use. Making sure appropriate content is shown to a user in the right place and in the best format.