User Adoption Services
We prepare, equip and support individuals to deliver desired outcomes. Supporting people through their transitions from the current state to a future target operating model.
Identifying what is needed to influence each person to embrace and adopt the change and ensure project success and benefits realisation.
Features:
- Define success and the required activities and change profiles
- Identify individuals and groups that will be impacted
- Identify blockers such as resistance and resource gaps
- Put in place change management and communications plans
- Embed the ability to track and iterate change cycles
- Post go-live, undertake retrospectives and lessons learned activities
- Sustain change through influencing culture and management practices
- Frameworks to transfers knowledge and assets
Benefits:
- Experienced and professionally qualified change managers (e.g. Prosci ADKAR )
- Objectivity to help facilitate decision making and prioritisation
- Increased likelihood of delivering project outcomes and strategic benefits
- Holistic approach across people, process and technology change
- Engagement at all levels, stakeholders, policyholders, process owners and users
- Increased user adoption
- Evidence of benefits realisation and ongoing tracking
- Re-usable templates and ways of working
We deliver services and solutions by applying our Digital, Data, Technology and Cyber capabilities.
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