Service Level Management
In line with ITIL®, we negotiate Service Level Agreements with the customers to design services in accordance with the agreed targets. Ensuring that all Operational Level Agreements and Underpinning Contracts are appropriate.
We monitor and report on service levels from the customer viewpoint, comparing this with agreed service level targets to produce the Service Level Report.
Features:
- Service Level Management implementation based on ITIL methodology and processes
- Experienced practitioners will deliver digital managed operations alongside your team
- Support with establishment of Service Level Management assurance Strategy
- Improved process control and maturity
- Accurate understanding of SIAM methodology and approach
- Enhanced business performance and organisational success
- ITSM Tooling design, testing & implementation
- Development of SLA’s and full testing of SLA breach management
- Production of Reports, Dashboards and insightful Management Information
- Build appropriate IT Asset management capabilities throughout the organisation
Benefits:
- Consultants embedded into your organisation to deliver end-to-end service management
- Access to trusted specialists with proven Service Level Management experience
- Designing and integrating Service Level Management across multiple suppliers
- Insightful metrics and to facilitate business decisions and supplier management
- Customer management skills, communication, stakeholder management and requirement gathering
- Delivery of client outcomes with knowledge transfer into the organisation
- Enhanced business performance and organisational success
- Team that integrates and collaborates fully with the client organisation
- Continuous service improvement as part of IT Service Level Management
- Service can be tailored to meet your specific requirements
We deliver services and solutions by applying our Digital, Data, Technology and Cyber capabilities.
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