Demand Management Services

We act as the liaison between the business and a selected customer group within a department.
Leading the engagement with directors, corporate senior leaders, service managers and external-stakeholders to ensure their complex needs are understood, prioritised and incorporated into directorate plans and that progress is communicated throughout the delivery process.
Features:
  • Evidence-based analysis and recommendations.
  • Multi-method data collection and analysis.
  • Current demand data captured and future demand modelled.
  • Analysis of failure demand and process optimisation.
  • Review of policies to focus on demand optimisation.
  • End-to-end customer journey mapping/ user stories.
  • Exploitation of digital delivery opportunities and channel optimisation.
  • Provides a strategic roadmap covering technology, processes and people.
  • Investment and savings profiling.
  • Approach based on involving customers in iterative design.
Benefits:
  • Customer experience improvements through optimised delivery.
  • Delivery of efficiency improvements and real cashable savings.
  • Access to experts in channel optimisation and process redesign.
  • Experience in implementing the latest digital technologies.
  • Incorporates data migration and optimisation.
  • Capability mapping to identify patterns and opportunities for improvement.
  • Innovative but achievable approaches to delivering sustainable changes.
  • Knowledge transfer is built into our engagement from the start.

We deliver services and solutions by applying our Digital, Data, Technology and Cyber capabilities.

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Demand Management Services

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Contact Information
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Service Information

Demand Management Services

Fill out the form below, and we will be in touch shortly.

Contact Information
Business Information
Service Information