Demand Management Services
We act as the liaison between the business and a selected customer group within a department.
Leading the engagement with directors, corporate senior leaders, service managers and external-stakeholders to ensure their complex needs are understood, prioritised and incorporated into directorate plans and that progress is communicated throughout the delivery process.
Features:
- Evidence-based analysis and recommendations.
- Multi-method data collection and analysis.
- Current demand data captured and future demand modelled.
- Analysis of failure demand and process optimisation.
- Review of policies to focus on demand optimisation.
- End-to-end customer journey mapping/ user stories.
- Exploitation of digital delivery opportunities and channel optimisation.
- Provides a strategic roadmap covering technology, processes and people.
- Investment and savings profiling.
- Approach based on involving customers in iterative design.
Benefits:
- Customer experience improvements through optimised delivery.
- Delivery of efficiency improvements and real cashable savings.
- Access to experts in channel optimisation and process redesign.
- Experience in implementing the latest digital technologies.
- Incorporates data migration and optimisation.
- Capability mapping to identify patterns and opportunities for improvement.
- Innovative but achievable approaches to delivering sustainable changes.
- Knowledge transfer is built into our engagement from the start.
We deliver services and solutions by applying our Digital, Data, Technology and Cyber capabilities.
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